Frequently Asked Questions
Where can I
find the nearest dealer ?
Because of the small number of hand built products we
produce we do not sell them through a large dealer
network at present. You can purchase our pedals
directly from us or have a look on the main page for a
list of retailers. There will be a status update on the
main page to show you if the item is currently
available or not... In the latter case we will inform
you of the anticipated waiting time and you can decide
whether or not to go ahead with your purchase.
What is the
warranty on the pedals ?
Your Valvette pedal comes with a 6 month warranty that
includes parts and labour and return shipping back to
you. You are responsible to ship it to us.
If we find damage that is the result of misuse, abuse
(accidental or not) or neglect then we will not cover
the repairs free of charge. The warranty will also
extend to the new owner should you decide to sell the
pedal within the warranty period, as the serial number
is paired with the initial sale date in our database.
Don't forget to register your pedal online within 14
days of receipt for the warranty to take effect. If you
want to return a pedal to us for repairs, please note
that you must contact us by e-mail beforehand to obtain
a job number or we will not be able to accept the
How do I find
out how much warranty is left when I buy a pedal second
No problem. Please send us an email with the serial
number and we'll check our records and get back to you
a.s.a.p. with your requested info.
What is your
return policy ?
You have 7 days from the day you receive your pedal to
decide if you want to keep it or not. In the unlikely
event you return it, it must contain all unopened
shipping and packing materials and be in new condition.
If this is not the case there will only be a partial
refund, taking into account the damaged packaging
materials etc ...
Why don't I
sound like the demo video ?
The sounds you get out of an effects pedal are the
result of a number of criteria ... the guitar / amp
combination you use, string gauges, the picking
approach, playing style, component tollerances etc...
no two amps or instruments sound exactly the same
anyway ... a lot of tone is in the hands and how you
use the equipment. a valve amp will sound completely
different to a solid state amp and so on ...
What order do
I need to put my effects in ?
There is no such thing as a fixed way of doing this ...
experimenting can create new sounds that work for your
individual style. As a general rule though the chain
would be : guitar -> wah -> buffer ->
compressor -> tuner -> distortion/overdrive ->
eq -> chorus/flanger/phaser -> delay -> reverb
(to push amp into overdrive) -> amp
What if I
want to use a volume pedal ?
You can hook up the volume pedal before any overdrive
or distortion unit to control the amount of gain. If
you want to control the actual volume, put it after any
overdrive or distortion unit and before the delay or in
the effects loop right before the delay.
What if I
want to use my amp's effects loop ?
These are the usual candidates for an amp's effects
loop chain :
eq -> solo boost -> chorus/flanger/phaser ->
delay -> reverb -> boost (to push amp into
How do I
apply for an endorsement ?
Applications for all Valvette endorsements are
initially handled through e-mail.
An application package for Valvette endorsement must
contain the following to be considered:
1. Cover letter
3. Link to audio or video recordings
4. Contact information
These materials should be sent to Valvette Artist
Many factors are considered in endorsements including,
but not limited to your musical talents, your current
visibility as a player and band member and your ability
to affect other players positively. Sometimes it simply
involves being in the right place with the right style
or chops at the right time. In order for us to be able
to work closely with our artists, endorsement
agreements are very limited and we cannot guarantee a
personal response to every application.